Capital Women's Care

This has been my go to practice for all my gynecology needs and intervention! Today I met with Kim Severn who completely offered me the best advice, treatment, and support ever! I highly recommend this practice of all the other Capital Women’s Care! She is truly a gift every women should receive due to her thorough examination and intervention!

I’ve had a really difficult time with Capital Women’s care. I went to the emergency room early in my pregnancy due to hyper emesis and Capital Women’s Care refused to see me any sooner than two months out even though I NEEDED nausea medication. The ER thought this was ridiculous and even referred me, but Capital Women’s would not budge and told me to go to urgent care, because I was not already under their care so it was no liability to them. The day before I had my son I was in the hospital with pain and fluid coming out because baby was lowering. They offered to induce me, I said yes, and then they said “actually we are booked today and sending you home”. Unreal. I was in there the next day in active labor and agony and they tried sending me home again. When I finally gave birth, I was improperly stitched up and had to go back to the office for repairs multiple times. I was supposed to be prioritized for surgery in December but lo and behold they are too booked for me again. At every single step of this horrible process I have been let down due to their volume. Please go elsewhere for better care. *EDIT: The day after I posted this review I received a confrontational call from Capital Womens care saying that I broke doctor patient trust and they will not be conducting my surgery for me, that I should go elsewhere.

My experience at the office was fine. They told me to come in early but when I tried to it was their lunch break and I was treated like I was putting everyone out for arriving at the time I was told to arrive; However in the aftermath, it was worse - my insurance repeatedly tried to contact them to get more information on the services they were billing. They gave the clinic 45 days to provide more information and the clinic did not do so so my insurance charged me hundreds of dollars. CWC sent me a bill for hundreds of dollars without questioning the insurance denying the claim or calling me. It should be the basic work of a health care clinic to ensure patients are slapped with unnecessary charges and to manage the insurance negotiation. Instead, they ignored the insurance company and put the labor and stress on their patients to manage. I had a poor experience at a CWC in foggy bottom in the past and now have had a bad experience here, and particularly with OBGYN when women are often under very high stress, cannot recommend.

If you are pregnant and looking for care DO NOT GO HERE!! They never seem to have any appointments available, the staff is incredibly rude, especially the receptionists. I had spotting and called to try and move my appointment and they told me the manager would call me. Never got the call. They also won’t release your own blood results to you before a doctor reviews. I ended up going somewhere else to learn about my missed miscarriage. I will not be coming back here.

Let me start by saying that I have had to wait 2 weeks before posting this review, as I wanted to be sure that I collected every single one of my thoughts regarding my experience from start to finish. I had a medical situation that I needed to be checked urgently, as it was causing me extreme discomfort. I tried to schedule an appointment at the Rockville location (or any, for that matter), but I was told that I needed to wait 3 months in order to schedule an appt., and that it would not even be with a Doctor. I was also asked what my race and religion were over the phone before being allowed to schedule. Long after my "situation" had been resolved, I decided to keep the appt. The day before my scheduled appointment, I wondered why I hadn't received a confirmation, or a link to fill out new patient paperwork, etc., so I called the Rockville office, and they let me know that my appointment had to be canceled (this was my first time hearing of this!). After much finagling of MY schedule, they were able to schedule another appointment, but for two weeks later. I was also told that this appointment was to be at the Bethesda location. I confirmed the address, and saved it in my planner. A couple of days before my 2nd scheduled appointment, I received both an email confirmation and a text confirmation, for my appointment at the Bethesda location (address was included in the email confirmation). I also received a link to fill out paperwork on the patient portal, prior to my appointment; which I did promptly. When I arrived at my appointment at the Bethesda location, I was not greeted. I saw a kiosk to complete online check-in. I scanned my ID and insurance card, and then was asked to complete the same forms that I had already completed on the website before my appt. After this was done, the extremely rude, and customer service-lacking person at the front desk, gave me many forms to fill out (including the forms I filled out prior to my appointment, and then AGAIN at the kiosk), and asked for my ID and insurance cards again. I let her know that I already scanned them in, to which she replied that they needed them anyway. I asked her why I needed to complete these forms for a third time. She said that since I checked in at the kiosk, all record of me filling out the forms online had been deleted. **Let me just clarify that in the confirmation email, they state that you are REQUIRED to check in at the kiosk when you arrive.** When I asked why I needed to complete the forms for a third time, she said sometimes the kiosk doesn't function properly, so you still need to fill out the paper forms no matter which option you choose. I went to sit down and fill out my paperwork for the 3rd time, and then I was called to the reception window. The person told me that my appointment was actually at the ROCKVILLE location. I showed her my appointment confirmation WITH THE ADDRESS of the Bethesda location--where I currently was. She said that "Yes, while it says you are scheduled at the Bethesda location (as well as everywhere else that she saw in their system), it does not say that in OUR system." I asked if I would be seen today, and she said "Probably not; our schedule is completely full." (YES... INCLUDING MY APPOINTMENT!!!) She said she was going to call the Rockville location to see if they could see me. I sat down again and began filling out my paperwork. She never picked up the phone. I got up, realizing that I did not trust this place, these people, or this system to handle my gynecological care, and that I did not HAVE TO! I told her never mind, tore up my forms, and retrieved my ID and insurance card. This place does not care about patient comfort, let alone, people in general. Save yourself the stress, time taken off from work, high blood pressure, and headaches that you will surely suffer from because of Capital Women's Care, and it's agents. I am still receiving text messages, saying that I missed my appointment at the BETHESDA CWC location, and to contact them to schedule.

It’s been a really painful to even get an appointment in the first place. Their process requires you to fax all your records in advance of any scheduling. But when I had my doctor fax records they claimed to not receive them. On top of that the receptionist was not very helpful at all on resolving the issue. She offered no alternatives and refused to double check she had not missed any faxes that came in. She just told me to have them faxed again as if I have all day to just re-do things repeatedly to fit into their broken processes. I’ve now called 4 times today alone (called yesterday too) and am nowhere closer to making an appointment.

This practice has gone awry for sure. It used to be great and had very very good doctors who have all since retired. The front office staff is horrible - how in the world can you have this environment for women who are hyper sensitive, hormonal, scared, possibly overwhlemed- its a cruel place. They act as though you are bothering them as they point to a new kiosk for check in . The kiosk is awful as well. Most decent medical practices will hand you a tablet for digital check in- here you must stand for 10-15 minutes to check in at a low cost, unattractive 'kiosk' I overheard women making frustrating noises as I did at that kiosk. Its a cheap way and if you are pregnant you dont want to stand and do this!to go and the front desk act as if you need'nt bother them at all-no smiles. WORST PART- big bright LED stadium lighting in waiting area- whatever happened to low lamp lighting and soft low music- they now have loud rock or pop music blasting in waiting area and the entire clinic- truly awful - cant imagine who came up with this- truly agitating and increasing already anxious feelings. Like you are in Target! Outrageous and disrespectful and insensitive of ladies pregnant or nervous- whoever came up with this should be fired.When I asked the doctor was told we want to make sure no one can hear anyone in next room???? Hello??? Ever heard of a white noise machine about the size of your palm????-also in 20 years here I have never ever heard anyone 'next door' while in a a room. SO sad....... this is owned by a group of doctors who are interested in heavy turnout...... avoid this place and I am sad because been going here for years and its now over....one bright light here Kim Severn but not a doctor- she is very kind AVOID and hey cap womens care Bethesda- we DO read google reviews so get it together!!!!